Returns policy
14 days to change your mind. Unworn, tags intact. Simple and fast process.
1. Right of withdrawal
Under French consumer law (article L221-18 of the Consumer Code), you have 14 days from receipt of your order to exercise your right of withdrawal, without justification.
2. Return conditions
Returned items must be in their original condition: unworn, unwashed, tags intact, in original packaging. Any item showing signs of use will not be accepted.
3. Procedure
Send an email to contact@dr-swag.com with your order number and the subject 'Return'. We'll reply within 24h with shipping instructions. Return shipping costs are at your expense unless the item is defective.
4. Refund
Refunds are processed to the original payment method within 14 days of receiving and verifying the return. The refund covers the item price and initial shipping costs (excluding any additional charges you chose).
5. Exchanges
We don't offer direct exchanges. To change size or model, return the item and place a new order.
6. Excluded items
Pre-order items, limited editions, and personalised items are subject to specific conditions noted at the time of purchase.
7. Defective item
If you receive a defective or incorrect item, contact us immediately. Return shipping is fully covered by Dr Swag in this case.